Return Policy

Last Updated: 18-sept-2024

At Shop4you LTD we aim to ensure you are fully satisfied with your purchase. If for any reason you need to return an item, our return policy applies to unopened and undamaged products only.

1. Eligibility for Returns

• Unopened and Undamaged: Products must be returned in their original, unopened packaging and in new, unused condition.
• Return Period: You must request a return within 7 days from the delivery date of the product.
• Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required.

2. Non-Returnable Items

• Opened, damaged, or used products are not eligible for return.
• Sale items, gift cards, and certain perishable or personal hygiene products may not be returned unless required by law.

3. How to Return an Item

• Contact Us: Reach out to our customer service team at +256767438762 with your order details to initiate a return.
  
• Return Authorization: Once approved, we will provide instructions for returning the item.
• Return Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or incorrect.

4. Return Process

• Inspection: After receiving the returned item, we will inspect it to ensure it meets our return criteria.
• Refund or Exchange: Once the item is confirmed to be unopened and undamaged, we will process a refund or exchange as requested.
• Processing Time: Refunds will be processed within 5 business days to the original payment method.

5. Damaged or Incorrect Products

If you receive a product that is damaged or incorrect, please contact us immediately at +256767438762. We will arrange for a replacement or refund at no additional cost to you.

For further assistance or questions regarding our return policy, please contact us at +256767438762

Thank you for shopping with Shop4you LTD.